Responsible Gaming
Gambling Should Be Entertainment
At Nine Casino, we believe gambling should only ever be viewed as entertainment, never as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed responsibly by adults with money they can afford to lose.
If you choose to gamble, please do so within your means and for enjoyment only.
Age Verification
You must be 18 years of age or older to gamble in the UK. We take age verification seriously and conduct checks to ensure all players meet the legal requirements. If you are under 18, you must not access gambling services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities from family, friends, or partners
- Gambling with money needed for essential expenses (rent, bills, food)
- Spending more time and money on gambling than intended
- Unable to cut down or stop gambling despite wanting to
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Borrowing money or getting into debt to fund gambling
- Neglecting work, school, family, or hobbies due to gambling
- Using gambling to escape problems or cope with difficult emotions
- Lying to others about the extent of your gambling
If you recognise these signs, please reach out for help immediately.
Self-Help Tools & Safer Gambling Features
Nine Casino provides tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a chosen time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific period
- Reality Checks: Receive reminders during your gaming sessions about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic timeouts to end your session after a predetermined period
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period if you need a break
These tools are available in your account settings. We encourage you to use them as part of your responsible gambling approach.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please contact one of these trusted organisations:
United Kingdom
- GamCare – Free, confidential support and counselling
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Self-exclude from all GamStop-registered operators - Gamblers Anonymous – Peer support meetings
www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone: 0800 1 37 27 00 (free, confidential)
If You Need Help
Don't suffer in silence. Problem gambling affects people from all walks of life, and seeking help is a sign of strength, not weakness.
If you believe you have a gambling problem or are concerned about your gambling habits, please:
- Contact one of the support organisations listed above
- Speak to someone you trust—a family member, friend, or healthcare professional
- Use the self-help tools available in your Nine Casino account
- Consider self-excluding from gambling services
Help is available 24/7, and it's free and confidential. Please reach out today.