All our service users, families and care workers want to know that the choice they have made in choosing Mercyland Care will mean they are part of a quality service.
In order to achieve this we are constantly reviewing and updating our training based on feedback from both service users and care workers in order to make sure that the training our staff receive meets the needs of all our service users.
Making sure our training programme is responsive to service user needs and gives care workers an opportunity to develop their skills and career options is one of the ways in which we aim to achieve this.
Every care worker is assessed on their knowledge and skills as part of the recruitment process and the results are incorporated into their individual annual training plan. This plan is reviewed during the year and adapted to their developing needs.
Where a service user has specific individual needs, we will devise specific training to make sure that staff are fully trained to ensure that those needs are understood and met.
Most of our training and courses are run from within the company, using experienced internal and external trainers where applicable.
We also offer our staff the ability to achieve an NVQ in Domiciliary Care, Food Hygiene Certification and First Aid Certificates. All these courses are delivered by external companies/ educational bodies accredited to do so.
Mercyland Care is happy to take on the training for other care agencies that are not able to provide full training for themselves. For further information please contact us.